Refund policy

Returns:

We want you to love your purchase!

If you are not completely satisfied, eligible items may be returned for store credit within 14 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Shoes must be returned in their original box inside of a mailing envelope or shipping box. If there is any damage to the original shoe box, your return may be rejected.

Eligible Returns

To qualify for a return:

Items must be unworn, unwashed, and unused.
Original tags must still be attached.
Items must be free of perfume, smoke, deodorant, makeup, pet hair, stains, or other signs of wear.
Return requests must be submitted within 14 days of the delivery date.

Non-Returnable Items

The following items are final sale:

Sale and clearance items
Accessories
Jewelry
Hats
Hair accessories
Bodysuits
Intimates
Gift cards
Seasonal or holiday merchandise
Any item marked Final Sale

To start a return, you can contact us at therefineryco139@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at therefineryco139@gmail.com.

Store Credit

Once your return has been inspected and approved, store credit will be issued via email. Please allow 3–5 business days after we receive your return for processing.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages must be reported within 3 days of the delivery date. We will make it right as quickly as possible!